Medical Concierge UOB Privilege Banking Thailand

Singapore Healthcare Partners

IHH Healthcare

One of Asia’s leading names in private healthcare.

Full spectrum of integrated healthcare services from clinics, specialists to Traditional Chinese Medicine (TCM) and health screening.
Manages 4 hospitals in Singapore: Gleneagles, Mt Elizabeth, Mt Elizabeth Novena and Parkway East Hospitals.
View the full list of Screening and Wellness Packages offered by IHH Healthcare.

To enjoy these services under IHH Healthcare, you can contact the concierge service in the following ways:

Call: +65 6812 3758
Email: UOBmedicalconcierge@IHHhealthcare.com

Subject to the terms and conditions herein, each Privilege Banking and/or Privilege Reserve client (“UOB Client”) of United Overseas Bank Limited (“UOBS”) and United Overseas Bank (Thai) Public Company Limited (“UOBT”) hereinafter collectively referred to as (“UOB”) will be entitled to the Privileges set out below.
IHH Healthcare (“IHH”) will provide UOB Clients the following services (“Privileges”):
1. Medical Enquiries
  IHH will assist with the provision of responses to enquiries relating to the type of medical specialties, services and physicians within IHH to UOB Clients over email and the telephone, provided this does not extend to any medical advice.
  IHH refers to Parkway Hospitals (“PHS”), Parkway Shenton (“PSP”), Parkway Laboratories (“PKL”) and Parkway Radiology (“PKR”).
2. Medical Service Provider Referral and Appointment Scheduling
  IHH shall provide UOB Clients, upon request, with the name, address, telephone number and, if available, office hours of physicians, hospitals, clinics, dentists and dental clinics and any other specialists, where applicable, (collectively, “Medical Service Providers”) as well as the assistance in appointment scheduling with these Medical Service Providers. Each UOB Client shall be responsible for and liable to pay for all his / her own costs, charges and expenses which are incurred in relation to the consultation or services provided by these Medical Service Providers. UOB shall not be liable or responsible to the UOB Client or any party for the payment of the foregoing.
3. Arrangement of Hospital Admission
  Where UOB Client requires hospitalization at any of the Parkway Hospitals – (i) Gleneagles Hospital (“GEH”), (ii) Mount Elizabeth Hospital, Singapore (“MEH”), (ii) Mount Elizabeth Novena Hospital, Singapore (“MNH”) and / or Parkway East Hospital (“PEH”), IHH will assist with making the administrative arrangements for the hospital admission of the UOB Client. Provided that each UOB Client shall be responsible for and liable to pay for all his/her own costs, charges and expenses which are incurred in relation to such hospitalization. UOB shall not be liable or responsible to the UOB Client or any party for the payment of the foregoing.
4. Hospital Fast Track Admission
  IHH will ensure that UOB Clients will have priority in hospital admission to GEH, MEH MNH and/or PEH.
5. Travel and Accommodation Arrangements (For Non-Emergency Cases)
  IHH will refer UOB Clients who require assistance in flight/visa/hotel arrangements and/or visa/hotel extensions for themselves and/or his/her companion’s visit to Singapore for non-emergency hospitalization to UOB Travel Concierge. Provided that each UOB Client shall be responsible for and liable to pay for all his/her own costs, charges and expenses which are incurred in relation to such flight/visa/hotel arrangements and/or visa/hotel extensions. UOB shall not be liable or responsible to the UOB Client or any party for the payment of the foregoing.
6. Arrangement of Language Interpretation Assistance
  IHH will provide translation and / or interpretation assistance to UOB Clients at no cost for the following languages: Russian, Bahasa Indonesian, Bengali, Vietnamese, Cambodia, and Burmese. Each UOB Client shall be responsible for and liable to pay for all his / her own costs, charges and expenses which are incurred in relation to translation and / or interpretation assistance for any other language. For the avoidance of doubt, UOB shall not be liable or responsible to the UOB Client or any party for the payment of any of the foregoing.
Health Screening and Wellness Packages
1. This Privilege shall be available from 1 May 2023 to 31 December 2023, both dates inclusive.
2. Each UOB Client and up to three (3) immediate family members of the UOB Client will be entitled to:
  1. a Medical Health Screening Package starting from S$594 (inclusive of applicable goods and services tax) per person; and
  2. Discounted rates for Traditional Chinese Medicine (TCM); Home Care and Physiotherapy Services.
    
    Please refer to the full list of the health screening and wellness packages covered under this Privilege.
3. This Privilege is provided by Parkway Shenton Pte Ltd (“PSP”)
UOB and IHH reserve the right, with prior notice, to vary amend and delete any of these terms and conditions (including but not limited to the Privilege, and the eligibility criteria) at any time and from time to time, without assuming any liability to any UOB Client and all UOB Clients shall be bound by these amendments. UOB and IHH shall not be liable to or for any claims, costs, expenses, losses or damages suffered by any person as a result of the aforementioned matters. In a case of a dispute, the decision of UOB and IHH on all matters shall be final and no correspondence will be entertained.
The Privileges offered herein are not transferable, exchangeable for cash or other items and cannot be used in conjunction with any other discounts, privileges, promotions or vouchers unless otherwise stated.
UOB assumes no liability or responsibility for the acts or defaults of IHH, the participating merchant, service provider or third parties; or defects in the goods and services offered under the Privileges. UOB is not an agent of IHH, the participating merchant, service provider, or third parties. Any dispute about the quality or service standard must be resolved directly with the IHH, the relevant participating merchant, service provider, or third parties. IHH, the participating merchant, service provider, or third parties may impose conditions for the utilization of the Privileges. UOB will not be responsible for any injury, expenses, claims, loss or damage suffered by the UOB Client (or any third party) as a result of the utilization of the Privileges.
UOB shall not be liable if it is unable to perform its obligations under these terms and conditions, due directly or indirectly to the failure of IHH, the service provider / participating merchants or such other third party which maybe engaged for offering the Privileges, any machine or communication system, industrial dispute, war, act of God, or anything outside the control of UOB.
Utilizing any of the Privileges is subject to the terms and conditions herein.
Through the UOB Client’s requesting for or utilizing any of the Privileges, the UOB Client agrees to be bound by the rules, regulations, and decisions of UOB, by these terms and conditions herein and by any other applicable terms and conditions. Failure to comply with any of the foregoing will result in the UOB Client not being entitled to the Privileges.
While the information provided herein is believed to be reliable as at the date of printing, UOB and IHH make no representation or warranty whether express or implied, and accepts no responsibility or liability for its completeness or accuracy.
A person who is not a party to these Terms and conditions herein has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce or enjoy the benefit of any term herein.
These terms and conditions shall be governed by and construed in accordance with the laws of Singapore, and all UOB Clients who participate in these privileges shall be deemed to have agreed to submit to the exclusive jurisdiction of the courts of Singapore.

Singapore Healthcare Partners

Singapore Medical Group

Healthcare organisation with a network of private specialist providers across diverse medical disciplines.

With over 120 specialists on board the medical referral programme.
Four established pillars in Aesthetics, Diagnostic Imaging & Screening, Oncology and Women’s and Children’s Health
View the full list of Health Screening and Wellness Packages offered by Singapore Medical Group.

To enjoy these services under Singapore Medical Group, you can contact the concierge service in the following ways:

Call: +65 6734 9930
Email: UOBmedicalconcierge@smg.sg
WhatsApp: +65 8768 3049

Subject to the terms and conditions herein, each Privilege Banking and/or Privilege Reserve client (“UOB Client”) of United Overseas Bank Limited (“UOBS”) and United Overseas Bank (Thai) Public Company Limited (“UOBT”) hereinafter collectively referred to as (“UOB”) will be entitled to the Privileges set out below.
Singapore Medical Group (“SMG”) will provide UOB Clients the following services (“Privileges”):
1. Medical Enquiries
  SMG will assist with the provision of responses to enquiries relating to the type of medical specialties, services and physicians within SMG’s panel and partners to UOB Clients over email, Whatsapp and the telephone, provided this does not extend to any medical advice.
2. Medical Service Provider Referral and Appointment Scheduling
  SMG shall provide UOB Clients, upon request, with the name, address, telephone number and, if available, office hours of physicians, clinics, dentists and dental clinics, and any other specialists, where applicable, (collectively, “Medical Service Providers”) as well as the assistance in appointment scheduling with these Medical Service Providers. Each UOB Client shall be responsible for and liable to pay for all his / her own costs, charges and expenses which are incurred in relation to the consultation or services provided by these Medical Service Providers. UOB shall not be liable or responsible to the UOB Client or any party for the payment of the foregoing.
3. Travel and Accommodation Arrangements (For Non-Emergency Cases)
  SMG will refer UOB Clients who require assistance in flight/visa/hotel arrangements and/or visa/hotel extensions for themselves and/or his/her companion’s visit to Singapore for non-emergency hospitalization to UOB Travel Concierge. Provided that each UOB Client shall be responsible for and liable to pay for all his/her own costs, charges and expenses which are incurred in relation to such flight/visa/hotel arrangements and/or visa/hotel extensions. UOB shall not be liable or responsible to the UOB Client or any party for the payment of the foregoing.
4. Medical Escort Service in Singapore
  SMG will provide medical escort service, upon request, at no cost and subject to availability, to accompany UOB Clients throughout the medical appointment, when they are in Singapore.
5. Arrangement of Language Interpretation Assistance
  SMG will provide translation and / or interpretation assistance to UOB Clients at no cost for the following languages: Bahasa Melayu, Vietnamese, Thai and Chinese. Each UOB Client shall be responsible for and liable to pay for all his / her own costs, charges and expenses which are incurred in relation to translation and / or interpretation assistance for any other language. For the avoidance of doubt, UOB shall not be liable or responsible to the UOB Client or any party for the payment of any of the foregoing.
Health Screening and Wellness Packages
1. This Privilege shall be available from 15 May 2023 to 31 December 2023, both dates inclusive
2. Each UOB Client and up to three (3) immediate family members of the Client will be entitled to:
  1. (a) a Medical Health Screening Package starting from S$608 (inclusive of applicable goods and services tax) per person; and
  2. (b) Discounted rates for Dental and Ophthamology Packages.
    
    Please refer to the full list of the health screening and wellness packages covered under this Privilege.
3. This Privilege is provided by Singapore Medical Group (“SMG”) through its medical partner Lifescan Medical Centre (“LMC”).
UOB and SMG reserve the right, with prior notice, to vary, amend and delete any of these terms and conditions (including but not limited to the Privilege, and the eligibility criteria) at any time and from time to time, without assuming any liability to any UOB Client and all UOB Clients shall be bound by these amendments. UOB and SMG shall not be liable to or for any claims, costs, expenses, losses or damages suffered by any person as a result of the aforementioned matters. In a case of a dispute, the decision of UOB and SMG on all matters shall be final and no correspondence will be entertained.
The Privileges offered herein are not transferable, exchangeable for cash or other items and cannot be used in conjunction with any other discounts, privileges, promotions or vouchers unless otherwise stated.
UOB assumes no liability or responsibility for the acts or defaults of SMG, the participating merchant, service provider or third parties; or defects in the goods and services offered under the Privileges. UOB is not an agent of SMG, the participating merchant, service provider, or third parties. Any dispute about the quality or service standard must be resolved directly with the SMG, the relevant participating merchant, service provider, or third parties. SMG, the participating merchant, service provider, or third parties may impose conditions for the utilization of the Privileges. UOB will not be responsible for any injury, expenses, claims, loss or damage suffered by the UOB Client (or any third party) as a result of the utilization of the Privileges.
UOB shall not be liable if it is unable to perform its obligations under these terms and conditions, due directly or indirectly to the failure of SMG, the service provider / participating merchants or such other third party which maybe engaged for offering the Privileges, any machine or communication system, industrial dispute, war, act of God, or anything outside the control of UOB.
Utilizing any of the Privileges is subject to the terms and conditions herein.
Through the UOB Client’s requesting for or utilizing any of the Privileges, the UOB Client agrees to be bound by the rules, regulations, and decisions of UOB, by these terms and conditions herein and by any other applicable terms and conditions. Failure to comply with any of the foregoing will result in the UOB Client not being entitled to the Privileges.
While the information provided herein is believed to be reliable as at the date of printing, UOB and SMG make no representation or warranty whether express or implied, and accepts no responsibility or liability for its completeness or accuracy.
A person who is not a party to these Terms and conditions herein has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce or enjoy the benefit of any term herein.
These terms and conditions shall be governed by and construed in accordance with the laws of Singapore, and all UOB Clients who participate in these privileges shall be deemed to have agreed to submit to the exclusive jurisdiction of the courts of Singapore.

Medical Concierge

Medical Concierge

Benefits

Access to the appropriate specialists

Timely medical assistance

Fuss-free arrangements

Preventive healthcare services

Holistic wellness offerings

IHH Healthcare

Singapore Medical Group

Wellness Booster Kit

Eu Yan Sang Pure Lingzhi Essence set

Land transfer to your medical appointment

Upgrade to Platinum tier of Pan Pacific DISCOVERY Programme

A range of travel, dining and retail offers

Trip.com

The Shilla Duty Free Singapore

Jewel Changi Airport

King Power Duty Free