Program for Loan Customers Affected by the Floods in Thailand
in Nov 2025, of United Overseas Bank (Thai) Public Company Limited and UOB Capital
Services Co., Ltd.
- How is UOB assisting UOB Credit Card customers affected by the Flood in Thailand?
- For existing customers: If approved under the Bank's assistance measures, customers will eligible for a reduced minimum repayment rate of 5% of the outstanding balance for a period of up to 12 months, Effective within two billing cycles after registration.
- Customers may also request a temporary credit limit increase for emergency use due to the impact of the Flood in Thailand. Approval is subject to the Bank’s consideration.
- Eligibility criteria for participating in the programme?
Customers residing in areas designated by the National Disaster Prevention and Mitigation Command affected by the Flood in Thailand and need temporary credit limit increase for emergency use. More information, please click
- What are the application steps and notification process?
UOB credit card customers wishing to participate in the programme may apply through the following channels:
Upon the assistance program is approved, the bank will notify you of the result.
- When can customers apply for the assistance programme?
Applications are open from today until 31 December 2025. If there is an extension of this period, the Bank will announce it accordingly.
- How is UOB assisting UOB Cash Plus customers affected by the Flood in Thailand?
- For existing customers: If approved under the Bank's assistance measures, customers will receive a special repayment programme with an interest rate of 19% per annum for 12 months.
- What are the eligibility criteria for participating in the programme?
Customers residing in areas designated by the National Disaster Prevention and Mitigation Command affected by the Flood in Thailand who wish to apply for a special interest rate installment program. More information, please click
- What are the application steps and notification process?
UOB Cash Plus customers wishing to participate in the programme may apply through the following channels:
Upon the assistance program is approved, the bank will notify you of the result.
- When can customers apply for the assistance programme?
Applications are open from today until 31 December 2025. If there is an extension of this period, the Bank will announce it accordingly.
- How is UOB assisting UOB Xpress personal loan customers affected by the Flood in Thailand?
- For existing customers: Customers may request a three-month deferral of principal payments, a 50% reduction in monthly repayments for three months, or other appropriate programmes offered by UOB Capital Services Company Limited.
- What are the eligibility criteria for participating in the programme?
Customers residing in areas designated by the National Disaster Prevention and Mitigation Command affected by the Flood in Thailand and need assistance with installment payments. More information, please click
- What are the application steps and notification process?
UOB Xpress personal loan customers wishing to participate in the programme may apply through the following channels:
Upon the assistance program is approved, UOB Capital Services Company Limited will notify you of the result.
- When can customers apply for the assistance programme?
Applications are open from today until 31 December 2025. If there is an extension of this period, UOB Capital Services Company Limited will announce it accordingly.
- How is UOB assisting UOB Car2Cash customers affected by the Flood in Thailand?
- For existing customers: Customers may request a three-month deferral of principal payments, a 50% reduction in monthly repayments for three months, or other appropriate programmes offered by the Bank.
- What are the eligibility criteria for participating in the programme?
Customers residing in areas designated by the National Disaster Prevention and Mitigation Command affected by the Flood in Thailand and need assistance with installment payments. More information, please click
- What are the application steps and notification process?
UOB Car2Cash customers wishing to participate in the program may apply through the following channels:
Upon the assistance program is approved, the bank will notify you of the result.
- When can customers apply for the assistance programme?
Applications are open from today until 31 December 2025. If there is an extension of this period, the Bank will announce it accordingly.
- How is UOB assisting UOB Home Loan customers affected by the Flood in Thailand?
- For existing customers: Customers may request a three-month deferral of principal payments and make interest-only repayments, or a 50% reduction in monthly repayments for three months (Applicable only in the cases where a 50% payment can partially reduce the principal amount.), or other programmes offered by the Bank as appropriate.
- For new customers applying for a Top Up Loan or UOB Cash to Home - If approved under the Bank's assistance measures, customers will receive a 0% interest rate for two consecutive months, followed by the standard interest rate applicable to their customer group, and a waiver of the collateral appraisal fee.
- What are the eligibility criteria for participating in the programme?
- Customers residing in areas designated by the National Disaster Prevention and Mitigation Command affected by the Flood in Thailand whose residences were damaged and who require loans to repair their residences or secure temporary accommodation. More information, please click
- Customers must provide documentation evidencing the impact of the situation such as photographs of the damaged collateral to support the loan approval consideration.
- What are the application steps and notification process?
UOB Home Loan customers wishing to participate in the program may apply through the following channels:
Upon the assistance program is approved, the bank will notify you of the result.
- When can customers apply for the assistance programme?
Applications are open from today until 31 December 2025. If there is an extension of this period, the company will announce it accordingly.
- How is UOB assisting business customers affected by the Flood in Thailand?
For our business customers, UOB has implemented the following support measures:
- Term Loan:
- A grace period on principal repayment (interest-only repayment) and extension of loan maturity date for up to 6 months
- Working Capital / Revolving Loan:
- An extension of principal repayment period for up to 6 months
- Which types of loan products are eligible for this assistance programme?
The loan products eligible for the assistance programme for business customers affected by the Flood in Thailand include long-term loans (Term Loans) and short-term loans such as promissory notes (PN), and trade finance loans.
- What are the eligibility criteria for customers to participate in this assistance programme?
To be eligible for this assistance programme, customers must currently hold a business loan with UOB and have been directly or indirectly affected by the Flood in Thailand. More information, please click
- Can customers request additional loans for repairing their premises?
UOB has implemented support measures by approving additional loan facilities for customers to repair premises damaged by the Flood in Thailand.
- What is the maximum credit limit available under this assistance programme?
UOB will determine the approved credit limit for repairing premises based on the necessity of the repairs and the appropriateness of the customer's repayment capacity.
- When is the period to apply for the assistance programme?
Customers can submit their request to participate in the assistance program from today until 31 December 2025. If there is an extension of this period, the Bank will announce it accordingly.
- Which channels to apply for the assistance programme?
Customers can apply for assistance through the following channels:
- Relief Assistance Application Form
- Your Relationship Manager (RM) who is responsible for your account.
- Call the UOB Biz Call Centre at 0 2343 3555 (Business Hours: Monday to Friday, from 08:30am to 05:30pm.
- Contact the UOB Contact Centre at 0 2344 9560 (24 hours)
