Caring for our customers and community
Thailand's third wave of COVID-19 is nothing short of a monumental challenge for the country's public health system, as well as its already fragile economy. At UOB, we have been vigilant and proactive in ensuring the continuity of our operations and customer services and protecting the well-being of our colleagues, customers, and the community.
In the midst of an unprecedented crisis, our teams across the Bank – from the Board and Management to our frontline colleagues – banded together with the common goal of navigating the tough times. We remain steadfast in doing the right thing for our customers.
Securing Business Continuity
Recognizing the grave threat COVID-19 posed to lives and livelihoods, the Bank established a COVID-specific Business Continuity Management Task Force last year, comprised of senior members from the Bank's business and support functions, to oversee the Bank's overall COVID-19 response. Our team is constantly monitoring COVID-19 developments. This includes staying on top of local government regulations and the latest medical advice to ensure our customers can continue to access our physical and digital banking services and that our people are able to work safely and effectively, whether in the office or remote.
Despite all precautions, COVID-19 has unfortunately caused some service interruptions at our Call Centre and branches, for which we apologise.
Supporting Businesses through Economic Cycles
We have extended financial relief programme to help businesses who have been affected by the pandemic. The measures aim to assist corporate clients, small- and medium-enterprises with an extension of loan tenor and Soft Loan programme such that businesses will overcome their temporary cash flow difficulties. We hope that our financial assistance programme can help alleviate the impact of business disruption for our customers due to the prolonged outbreak.
Ensuring the Safety of Our Customers
We have enhanced the precautionary measures within all 152 UOB Thailand branches by applying an anti-microbial coating with NanoShield technology on high-touch surfaces, including teller counters, queue kiosks, writing counters and advisory desks. The self-disinfecting coating is an added protection to maintain a safe environment for customers and colleagues given the continued risk of the ongoing COVID-19 pandemic. The recent initiative adds to our existing measures to ensure a safe environment for everyone at our premises.
While UOB Thailand’s branches remain open, we encourage our customers to visit UOB branches only for important banking services that cannot be conducted through the bank’s digital services. UOB’s digital banking channels include our mobile banking app UOB Mighty, UOB Personal Internet Banking and UOB Business Internet Banking. Customers looking for information on their UOB Credit Card and UOB Personal Loan account can also do so via UOB Thai LINE Connect.
Caring for our community
In times of adversity, we have seen brave and noble actions of healthcare professionals working tirelessly in high-risk environments to fight the current resurgence of COVID-19. We recognised the critical need for additional personal protective equipment, such as coveralls, and donated 2,000 to Siriraj Hospital and Thammasart Field Hospital. We hope that our donation will assist in keeping healthcare professionals healthy as they work diligently to save the lives of those who have been hospitalised due to COVID-19.
We are committed to standing by individuals, businesses and communities to help see through to better times. Our Relationship Managers (RM) are available to provide the support that is bespoke to our customer’s needs. Please do not be hesitant to reach out to our RM.
Thank you for choosing to bank with UOB.
Tan Choon Hin
President & CEO