United for you


    As the COVID-19 outbreak continues to impact individuals, companies and communities, we are here to help see you through these challenging times.


CEO Message

Globally, a lot has happened over the past few months as governments, companies and communities work together to contain the spread of COVID-19. While the situation in mainland China is stabilising, cases in other markets are on the rise. This has not only brought about severe concerns over public health, but also anxieties in the global financial markets.

At UOB (Thai), the health and well-being of our customers, employees and the community have been foremost in our mind. We understand the stress and uncertainties you may be experiencing amidst the outbreak of COVID-19 and the resulting stock markets volatilities.

Rest assured, we have been vigilant and taking proactive measures to protect the well-being of our staffs and customers.

Across UOB Group, we have activated business continuity plans, split sites, halted business travel and restricted people movement in line with respective countries' border controls. We have increased the frequency of cleaning services and implemented thermal screening measures at our branches and office buildings. Masks and hand sanitizers have been distributed to our staffs. We take this matter very seriously to minimise the impact of the outbreak on our customers and employees.

We appreciate the economic impact of COVID-19 on industries and businesses. We are therefore providing relief measures for our customers, to assist both corporate clients - particularly SMEs - and retail customers in overcoming their temporary cash flow difficulties. The measures included a relaxation of repayment terms and conditions, extension of loan tenor to lower repayment burden for our customers.

While there is much still unfolding ahead of us, we want to give our customers peace of mind with an added protection as they continue with their daily activities. With that in mind, we have partnered with Prudential to provide a complimentary income and life insurance coverage for customers who should unfortunately contract COVID-19.

Last but not least, with the recent stock market volatilities, our bankers are proactively engaging our customers on portfolio reviews, providing advisory services for wealth preservation and responding to other needs of our retail customers.

Please reach out to your Relationship Managers or visit our branches to enquire about the various assistance programs we have made available for you.

We are committed to standing by customers, employees and the community during these trying times. The Bank remains well capitalised and stands firm. We are poised to support and do what is right for you over this crisis.


Thank you for choosing to bank with UOB.


Yours Sincerely,

Tan Choon Hin

President & CEO

Our relief measures for you

  • UOB Retail Customers

    In caring for its customers, UOB (Thai) offered complimentary income and life insurance coverage for its customers who contract COVID-19. This complimentary income and life insurance coverage is available to the first 115,000 UOB (Thai) customers (registration is full).

    Under the   insurance measures, UOB (Thai) customers hospitalised with COVID-19- can claim for an income replacement benefit of up to 1,000 baht per day for a maximum of 15 days. They are also covered with a life insurance component of 50,000 baht. The insurance coverage for customers is valid for one month. Coverage for UOB Wealth Banking customers is valid for three months while for UOB Privilege Banking customers is valid for six months. The complimentary insurance commences from the date the policy is confirmed and will expire automatically.


UOB (Thai) has donated 1,000 protective coveralls to the Rajavithi Hospital, one of Thailand’s main Government hospitals and which has been receiving an increasing number of COVID-19 patients. The Bank’s donation will help keep healthcare workers safe as they work tirelessly to save the lives of those who have been hospitalised due to COVID-19. 

This is part of our commitment to Thailand and to support the nation’s collective efforts to combat the virus outbreak. We are committed to support our communities especially in these trying times.



Keep as is UOB (Thai) has been helping its customers and communities through the #UnitedForYou COVID-19 Relief Programme. Recently, the Bank’s employees volunteered their time and effort to assemble 10,000 face shields and delivered these to 26 hospitals nationwide caring for COVID-19 patients.

UOB (Thai) employees raised more than 4.5 million baht in a month for the UOB Heartbeat COVID-19 Relief Fund. The funds raised will help five hospitals in the upcountry provinces to purchase medical equipment for the ongoing care of their patients. The hospitals are Vachira Phuket Hospital, Samutprakan Hospital, Hatyai Hospital, Chonburi Hospital and Yala Hospital.


The UOB Heartbeat COVID-19 Relief Fund by UOB (Thai) follows the Bank’s other initiatives to help ease the stress and burden of the community during the pandemic. One such initiative was the Encouragement through Art by Painting of the Year artists, a series of paintings that reflect love, unity and hope, and which were shared on social media with the aim to help the community cope with distress through art.