United for you

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    As the COVID-19 outbreak continues to impact individuals, companies and communities, we are here to help see you through these challenging times.

    #UnitedForYou

Message from UOB Thailand’s President and CEO

Caring for our customers and community

Thailand's third wave of COVID-19 is nothing short of a monumental challenge for the country's public health system, as well as its already fragile economy. At UOB, we have been vigilant and proactive in ensuring the continuity of our operations and customer services and protecting the well-being of our colleagues, customers, and the community.

In the midst of an unprecedented crisis, our teams across the Bank – from the Board and Management to our frontline colleagues – banded together with the common goal of navigating the tough times. We remain steadfast in doing the right thing for our customers.

Securing Business Continuity

Recognizing the grave threat COVID-19 posed to lives and livelihoods, the Bank established a COVID-specific Business Continuity Management Task Force last year, comprised of senior members from the Bank's business and support functions, to oversee the Bank's overall COVID-19 response. Our team is constantly monitoring COVID-19 developments. This includes staying on top of local government regulations and the latest medical advice to ensure our customers can continue to access our physical and digital banking services and that our people are able to work safely and effectively, whether in the office or remote.

Despite all precautions, COVID-19 has unfortunately caused some service interruptions at our Call Centre and branches, for which we apologise.

Supporting Businesses through Economic Cycles

We have extended financial relief programme to help businesses who have been affected by the pandemic. The measures aim to assist corporate clients, small- and medium-enterprises with an extension of loan tenor and Soft Loan programme such that businesses will overcome their temporary cash flow difficulties. We hope that our financial assistance programme can help alleviate the impact of business disruption for our customers due to the prolonged outbreak.

Ensuring the Safety of Our Customers

We have enhanced the precautionary measures within all 152 UOB Thailand branches by applying an anti-microbial coating with NanoShield technology on high-touch surfaces, including teller counters, queue kiosks, writing counters and advisory desks. The self-disinfecting coating is an added protection to maintain a safe environment for customers and colleagues given the continued risk of the ongoing COVID-19 pandemic. The recent initiative adds to our existing measures to ensure a safe environment for everyone at our premises.

 

While UOB Thailand’s branches remain open, we encourage our customers to visit UOB branches only for important banking services that cannot be conducted through the bank’s digital services. UOB’s digital banking channels include our mobile banking app UOB Mighty, UOB Personal Internet Banking and UOB Business Internet Banking. Customers looking for information on their UOB Credit Card and UOB Personal Loan account can also do so via UOB Thai LINE Connect.

Caring for our community

In times of adversity, we have seen brave and noble actions of healthcare professionals working tirelessly in high-risk environments to fight the current resurgence of COVID-19. We recognised the critical need for additional personal protective equipment, such as coveralls, and donated 2,000 to Siriraj Hospital and Thammasart Field Hospital. We hope that our donation will assist in keeping healthcare professionals healthy as they work diligently to save the lives of those who have been hospitalised due to COVID-19.

We are committed to standing by individuals, businesses and communities to help see through to better times. Our Relationship Managers (RM) are available to provide the support that is bespoke to our customer’s needs. Please do not be hesitant to reach out to our RM.

Thank you for choosing to bank with UOB.

Yours Sincerely,

 

Tan Choon Hin

President & CEO

Our relief measures for you

Retail Customers

 

Sustainable Relief Measures

 

UOB Thailand offers sustainable relief measures to help customers affected by COVID-19 through a long-term debt restructuring. This approach will allow customers to see an overview of their debt burden and make more effective financial planning with less management cost. Especially, Debt Consolidation Programme which customers can consolidate debt of credit card and/or cash card and/or personal loan from UOB and/or other banks to housing loan for long-term debt management (The customers must have housing loan either with UOB or other financial institutions).

  • Detail about Debt Consolidate Programme Click here
  • Debt Consolidation Request Form (Online registration available until 30 December 2023) Click here

For UOB Credit Card, UOB Cash Plus, UOB i-Cash Customers

  • More detail about relief measures Click here
  • Relief Measure Request Form (Online registration available until 30 June 2022) Click here
  • FAQs Click here

For UOB Home Loan Customers

  • More detail about relief measures Click here
  • Relief Measure Request Form (Online registration available until 30 June 2022) Click here
  • FAQs Click here

Remark: The assistance measures are subject to the Bank's consideration for each customer.

Business Customers


Sustainable Relief Measures
 

UOB Thailand provides sustainable relief measures to help businesses less their financial load by considering projected cash flow for long-term debt restructuring. This enables customers to continue doing business in a continuous and effective manner. The long-term financial solutions based on the projected cash flow include:

  • Deferred repayment of principal; and/or
  • Extension of repayment term; and/or
  • Conversion from short-term loan to long-term loan; and/or
  • Reduction of interest rate

Please contact your Relationship Manager or UOB Biz Call Centre Tel. 0 2343 3555 Email: businessbanking.servicecentre@uob.co.th for more information about our relief measures for business customers.

Communities

UOB (Thai) has donated 1,000 protective coveralls to the Rajavithi Hospital, one of Thailand’s main Government hospitals and which has been receiving an increasing number of COVID-19 patients. The Bank’s donation will help keep healthcare workers safe as they work tirelessly to save the lives of those who have been hospitalised due to COVID-19. 

This is part of our commitment to Thailand and to support the nation’s collective efforts to combat the virus outbreak. We are committed to support our communities especially in these trying times.

Keep as is UOB (Thai) has been helping its customers and communities through the #UnitedForYou COVID-19 Relief Programme. Recently, the Bank’s employees volunteered their time and effort to assemble 10,000 face shields and delivered these to 26 hospitals nationwide caring for COVID-19 patients.

UOB (Thai) employees raised more than 4.5 million baht in a month for the UOB Heartbeat COVID-19 Relief Fund. The funds raised will help five hospitals in the upcountry provinces to purchase medical equipment for the ongoing care of their patients. The hospitals are Vachira Phuket Hospital, Samutprakan Hospital, Hatyai Hospital, Chonburi Hospital and Yala Hospital.

The UOB Heartbeat COVID-19 Relief Fund by UOB (Thai) follows the Bank’s other initiatives to help ease the stress and burden of the community during the pandemic. One such initiative was the Encouragement through Art by Painting of the Year artists, a series of paintings that reflect love, unity and hope, and which were shared on social media with the aim to help the community cope with distress through art.

UOB Thailand has donated 2,000 protective coveralls to healthcare workers under UOB Group’s #UnitedForYou COVID-19 Relief Programme as they work tirelessly to save the lives of COVID-19 patients.

The donation is part of UOB Thailand's commitment to supporting the country's coordinated response to the pandemic and adds to the Bank’s efforts in assisting the community throughout the pandemic.