Frequently Asked Questions for our foreign customers

If you have more than one Citi credit card or hold cards from both Citi and UOB, we have aligned your billing cycles to a single date, which is visible in your monthly statement or the UOB TMRW app. Requests for billing cycle changes can be made from May 2024 onwards.

If you would like to make a payment for the remaining balance using the QR code or barcode on your previous statement issued by Citi, you will be able to make payment from now – 30 June 2024 through the following payment channels:

• PromptPay through Mobile Banking or Internet Banking
• Payment partners including Thailand Post, Lotus's, Counter Service, mPAY and True Money kiosk (credit line will be restored two business days after making payment)

After you receive a credit card or cash card statement from UOB, you will be able to make payments via UOB's payment channels listed below. Payment channels where you will be able to specify the amount to each card account:

• UOB TMRW app, UOB Personal Internet Banking (PIB), ATM/CDM
• Direct debit through UOB savings account

For payment channels where a QR code or barcode is used, the Bank will allocate the payment amount to each of your card account accordingly in the event that you have more than one credit card:

• PromptPay through Mobile Banking or Internet Banking
• UOB branches
• Payment partners including Thailand Post, Lotus's, Counter Service, mPAY and True Money kiosk (credit line will be restored two business days after making payment)

Your debit cards and credit cards will remain functional until the new UOB cards are issued, with core privileges unchanged.

A new UOB credit card with similar core privileges of your existing cards will be sent to you within the third quarter of 2024. For details and a complete list of privileges, visit the Credit Cards section on our website.

Scan & Pay service for Visa and Mastercard credit cards is currently unavailable for UOB Credit Cardholders. You can make payments for your credit cards via:

Payment channels where you will be able to specify the amount to each card account:

• UOB TMRW app, UOB Personal Internet Banking (PIB), ATM/CDM
• Direct debit through UOB savings account

For payment channels where a QR code or barcode is used, the Bank will allocate the payment amount to each of your card account accordingly in the event that you have more than one credit card:

• PromptPay through Mobile Banking or Internet Banking
• UOB branches
• Payment partners including Thailand Post, Lotus's, Counter Service, mPAY and True Money kiosk (credit line will be restored 2 business days after making payment)

All your outstanding rewards points have been transferred to become UOB Rewards Points on your UOB credit card where 1 Citi Rewards Point is equivalent to 1 UOB Rewards Point. Rewards points earned on the credit card(s) before and after the transition will have no expiry.

You can redeem rewards points via:

1. UOB TMRW app at the Rewards+ feature
2. UOB LINE Connect
3. www.uob.co.th at the Rewards Points menu
4. Contact the UOB Call Centre

You can re-enroll for the recurring utilities payment service. Simply use UOB Line Connect, select ‘Credit Card Service’ then ‘Apply’ and choose ‘Pay Bills’ to easily set it up again. 

To start using our UOB Line Connect service, simply add our Line Account by searching @uobthai on Line or click here.

All your existing direct debit, standing instructions and incoming funds transfers via Citi deposit accounts have been terminated, except for direct debit instructions to make payments for Citi Credit Cards through Citi deposit accounts.

Please use your new UOB deposit account number to set up all other standing instructions and direct debit once again. Please keep a record of your payee list and re-setup the list on the UOB TMRW app once the migration is completed.

Citibank Global Wallet service has been discontinued. Currently, you may continue using your migrated debit card for any purchases and overseas ATM withdrawals. Funds will be debited from your Thai Baht UOB account that is linked to the debit card instead. For customers who have direct debit set up on a Citi deposit account for Citi Credit Card payments, those payments will automatically be debited from your UOB deposit account converted from Citi.

However, please use your new UOB deposit account number to set up all other standing instructions and direct debit again.

Your savings and investment accounts number have now been changed to a new UOB account number. For deposit and investment customers, you will receive your new UOB account number(s) have been sent in a letter by post. Please use your new account number(s) to set up recurring payments and to make/receive transfers.

After the transition, you have also received an Opening Balance Summary from UOB for your deposit and investment accounts that have been converted from Citi, sent in a letter by post.

eFX service was discontinued on 14 April 2024.

The UOB TMRW Thailand app does not currently support dedicated eFX services. Please visit any UOB branch for your foreign exchange needs. Our staff is eager to assist you.

From 21 April 2024, 6:00pm onwards, registration with an overseas number is supported, reflecting our enhancements to accommodate international customers.

By registering for UOB LINE Connect, customers gain access to exclusive services, including rewards point redemption, transaction alerts, and the ‘Pay Anything’ service, which allows the use of your credit card limit for various payments.

Registration is accessible by adding UOB Thailand's LINE Official account @UOBThai using your UOB credit card number which is the same number as your existing Citi credit card number or new UOB Cash Plus Card numbers that the Bank will send to you.

You will be able to retrieve and download your e-Statements via the UOB TMRW app. Please ensure to register for the UOB TMRW app to get access to your e-Statements. Please note that for security reasons, UOB will discontinue the delivery of e-Statements (in PDF format) to your designated e-mail address. Click here to see how to retrieve your statement via UOB TMRW app.

 For investment accounts previously enrolled for e-Statements, you will be receiving hard copy statements. You will also be able to retrieve e-Statements for your investment accounts via the UOB TMRW app. The UOB TMRW app is currently unavailable to display offshore bond unit holding balance, where we will be providing your monthly statement in a letter via postal mail. 

You can visit the Important Announcement section to view a list of key communications that have been released. Click here.