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Citibank to UOB Transition FAQ
Highlights
Important Information Regarding Account Transfer to UOB.
How will your Citi-branded products change?
You may download UOB TMRW to perform statement enquiries or make payments easily. Download UOB TMRW Thailand app from the App Store or Play Store.
Credit Cards
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Your existing credit card can be used continuously. A new UOB card will be sent between June and July 2024.
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Your credit card number will remain unchanged. The CVV and expiration date will be updated according to the new UOB card that you will receive.
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Key benefits remain unchanged, with additional benefits added.
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All accumulated points will be transferred. Points earned before and after the transfer will never expire.
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Redeem points for miles with Qatar Airways, EVA Air, and Bangkok Airways starting 1 June 2024.
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Credit limit will remain unchanged, if you only have one Citi-branded credit card and no UOB credit card.
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If you have credit cards from both banks or multiple Citi-branded cards, the combined credit limit will be adjusted to not exceed five times your average monthly income.
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Deposits and Investments
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Account numbers will be changed according to the notification letter sent on 22 March 2024 and 24 April 2024.
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Your existing debit card can be used continuously until you receive your new UOB debit card.
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PromptPay service will be transferred automatically. You'll receive a notification once complete.
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View your investment portfolio within 7 days after the system migration.
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Buy, sell, and switch funds through the UOB TMRW App.
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Investment transaction confirmation documents will be sent in a letter form.
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Offshore bonds accounts won't be visible on the UOB TMRW app. Details will be available in monthly statements sent to you via post or please feel free to contact your Client Advisor.
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Personal Loans
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Account numbers will be changed according to the notification letter sent on 22 March 2024 and 24 April 2024.
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Interest rates and loan agreement terms remain unchanged.
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e-Statements will be discontinued from May 2024 onwards. You'll receive paper statements via mail instead.
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Make payments using your new account number via PromptPay (available at UOB and Krungsri Bank) or at Counter Service will be available from April 21, 2024 onwards.
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Situation Update
What to do
Most asked questions
Payment Channel & Payment Apportionment
Do I need to do anything after the migration?
Rewards and Mileage Redemption
What replacement card do I get for my Citi Ready Credit?
When will I get a new card?
Haven't found your answer? Click for more
Recommended Contents
Video Smooth Transition to UOB
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Frequently Asked Questions for our foreign customers
We understand you may have questions with regards to the migration of your accounts. Visit this section for questions & answers you may have with regards to your accounts and services.
Hot FAQs
UOB Contact Channels
Answers for all e-Statement questions
Payment Channels
Checklists for Personal Loan Customers
All your worries and doubts, you can find answers here
Important Notices
General
Retail Banking
Credit Card and/or Citi Ready Credit
Personal Loans
Insurance
Wealth Management
Branch
Digital Services
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