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Yes, you can continue to perform both local and overseas ATM cash withdrawals with your Citi Debit Card.
All your existing direct debit, standing instructions and incoming funds transfers via Citi deposit accounts have been on 19 April 2024 and will not be re-setup once your accounts are migrated to UOB, except for direct debit instructions to make payments for Citi Credit Cards through Citi deposit accounts. Those payments have automatically been debited from your UOB deposit account converted from Citi. However, please use your new UOB deposit account number to set up all other standing instructions and direct debit once again.
Click here to find more information via our video.
No, you are not required to cancel your Citi Debit Card. You can continue to use both your UOB and Citi Debit Cards for the time being.
You will be able to receive incoming fund transfers to your new UOB account using your previously linked mobile number or national ID number.
Your Citi deposit account has been changed to be a UOB deposit account. More information of the name changes to your deposit accounts can be found in the Important Notices section. Click here
General
Can I continue to perform both local and overseas ATM cash withdrawals with my Citi Debit Card?
Yes, you can continue to perform both local and overseas ATM cash withdrawals with your Citi Debit Card.
Can I continue to operate my Citi Fixed Deposit Account, Current Account and Savings Account?
Please take note of your new UOB account numbers that have been sent to you as a letter via post to continue your financial transactions on your UOB accounts.
I have both Citi and UOB's Debit Card. Do I need to cancel my Citi Debit Card?
No, you are not required to cancel your Citi Debit Card. You can continue to use both your UOB and Citi Debit Cards for the time being.
As a Citi customer, can I walk into a UOB branch to do banking?
You will be able to transact at any UOB branches.
Will there be changes to the name and privileges of the different deposit accounts I hold?
Your Citi deposit account have been changed to be a UOB deposit account. More information of the name changes to your deposit accounts can be found in the Important Notices section. Click here
Where can I get more information on foreign currency deposits (FCD)?
Please visit the Deposit accounts section for more information of UOB's foreign currency deposits accounts.
Will there be changes to direct debit instructions linked to my account?
All your existing direct debit, standing instructions and incoming funds transfers via Citi deposit accounts have been on 19 April 2024 and will not be re-setup once your accounts are migrated to UOB, except for direct debit instructions to make payments for Citi Credit Cards through Citi deposit accounts. Those payments have automatically been debited from your UOB deposit account converted from Citi. However, please use your new UOB deposit account number to set up all other standing instructions and direct debit once again.
Click to learn more info on VDO.
After the migration, will I need to submit consent documents with regards to direct debit services once again?
For the direct debit instructions that have been cancelled, you will need to set up the instructions with the counterparty again.
How can I request confirmation letter or reference letter for banking with UOB?
You may request for a confirmation letter or reference letter at any of the UOB branches.
Will there be any change to my PromptPay account linkage?
You will be able to receive incoming fund transfers to your new UOB account using your previously linked mobile number or national ID number.
Will there be any changes to the BAHTNET Transfers service?
BAHTNET transfers will be available for your UOB deposit account.
Will there be any changes to the SMART transfers service?
Your new UOB deposit account will be able to receive incoming bulk transfers (SMART).
Do I need to visit a UOB branch to update my account signature?
No, UOB will use the most recent signature maintained with Citi for your banking transactions.
Fee, Interest and Rate
Is there a cash withdrawal fee when I use my Citi Debit Card to withdraw money at a UOB ATM?
Within Thailand: Currently you can use your Citi Debit Card to withdraw cash at any ATM, including UOB ATMs, in Thailand free of charge.
Outside Thailand:
- At Citi ATMs overseas - no charge.
- At UOB ATMs overseas - there may be a fee charged which you may contact the bank for a fee refund.
- At other ATMs overseas - there will be a fee.
Cheques and Payment
Can Citi customers purchase Manager's Cheque (Cashier's Cheque)?
You will be able to visit any of our UOB branches to request for a UOB Manager’s Cheque.
Can I continue to issue Citibank retail cheques, and will they be cleared as usual?
The Bank stopped issuing Citibank chequebooks since 3 January 2023 and the last day or cheque clearing for Citibank personal cheques was 29 June 2023. You are invited to apply for UOB current accounts and chequebooks at any UOB branch.
If I have leftover Citibank cheque books, will I be able to switch them to UOB cheque books?
No, you will not be able to switch leftover Citibank cheque books to UOB cheque books. The Bank stopped issuing Citibank chequebooks since 3 January 2023 and the last day or cheque clearing for Citibank personal cheques was 29 June 2023. You are invited to apply for UOB current accounts and chequebooks at any UOB branch.
Can I be able to deposit other banks' cheque into my Citi deposit account?
You will be able to deposit other banks' cheques into your new UOB deposit account.
Deposit
Can I open UOB Deposit accounts at former Citi branches?
You are able to apply for new UOB products directly at any of our UOB branches or via a banking officer. You can also open a new deposit account via the UOB TMRW app.
Will my savings account number change?
Your accounts previously opened with Citi have been changed to UOB accounts. You can expect to receive your new account number(s) in a letter via post.
Privileges and Benefits
Will there be any changes to the lifestyle privileges of Citigold or UOB Privilege Banking segment in 2024?
Lifestyle privileges still remain unchanged per what have been communicated to Citigold and Citi Priority customers. For more information on the privileges and terms and conditions, please visit the UOB Privilege Banking or UOB Wealth Banking privileges sections.
FCY Account/Citi Global Wallet
What happens to my foreign currency accounts?
Your foreign currency accounts are still available in all currencies. UOB offers all of the foreign currencies currently offered by Citi. However, foreign currency banknote services have been - discontinued since 18 October 2022.
What happens to foreign exchange services?
Please note that eFX service is currently unavailable at UOB. However, you can transact between your currency accounts at any of our UOB branches. Alternatively, please contact your Relationship Manager/Client Advisor to assist you with performing the transactions.
What happens to Citi Global Wallet?
Citibank Global Wallet service will be discontinued on 18 April 2024 for overseas ATM withdrawals and on 19 April 2024 for point-of-sale or online purchases. Please note that eFX service is currently unavailable at UOB. However, you can transact between your currency accounts at any of our UOB branches. Alternatively, please contact your Relationship Manager/Client Advisor to assist you with performing the transactions.
Will I still be able to get foreign exchange services, including the deposit and withdrawal of bank notes, at branches or not?
Currently UOB does not offer foreign currency banknote services. You are welcomed to deposit or withdraw to/from your foreign currency accounts with Thai baht banknotes, or use one of our fund transfer services.
International Remittance
Can I still transfer money to other countries?
Please inform the sender of your new UOB deposit account number, account name, and UOB Thailand’s SWIFT code UOVBTHBK. Any inward remittance attempt into your previous Citi account numbers will be unsuccessful. You will be able to receive funds through your new UOB deposit account.
Will there be a global transfer service that allows customers to receive or send funds within the same day?
Currently UOB does not offer real-time overseas fund transfer services. You are welcomed to use our telegraphic fund transfer service.
What is UOB Thailand's SWIFT code?
UOB Thailand’s SWIFT code is UOVBTHBK.
You can reach the UOB Call Centre via:
+662-285-1555
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