Apply monthly bill payment with UOB Pay Bills to receive 100 Baht cashback per transaction, up to 300 Baht*

1. Definition of Service

UOB Pay Bills is a service provided by United Overseas Bank (Thai) Public Company Limited (“Bank”) to facilitates the automatic payment transactions from credit card to pay utility bills, on behalf of UOB Credit card holder (The Member). The service covers payments to the Metropolitan Electricity Authority (MEA), Provincial Electricity Authority (PEA), Metropolitan Waterworks Authority (MWA), National Telecom Public Company Limited (CAT Telecom and TOT), AIS, DTAC, True, and Triple T Broadband (3BB) (collectively referred to as “Service Providers”).

2. Enrollment in UOB Pay Bills Service

Credit card members are required to register for the service by submitting their credit card number along with utility bill details from service providers as specified in Clause 1. Registration may be done through the UOB Bank Customer Service Center at 0 2285 1555, or via other official channels provided by the Bank, including but not limited to UOB Line Connect and any other registration platforms made available by the Bank. The registration process shall take time to complete, approximately one (1) to two (2) billing cycles, from the date of registration, subject to the internal processing timelines of each respective service provider. During this interim period, credit card members remain solely responsible for making direct payments to the relevant utility providers to avoid any disruption or suspension of services. Registration shall be deemed complete only upon confirmation of successful registration by the Bank, which will be communicated to the credit card member via SMS sent to the mobile number provided to the Bank.

3. Utility Bill Payment Transactions to Service Providers

The Member agrees and acknowledges that the Bank shall debit the Member’s UOB credit card account using the credit card number previously registered for the UOB Pay Bills service. The Bank will process the debit transaction based on the monthly utility bill amount as instructed by the respective Service Provider. The Bank is not involved in determining the amount charged, nor in the goods or services provided by the Service Provider. Any inquiries or disputes regarding the billed amount shall be directed to the Service Provider. The execution of monthly utility bill payment transactions is subject to the available credit limit and the status of the credit card on the date the Bank processes the transaction. The Member is advised to ensure sufficient available credit and maintain the card in active to avoid transaction rejection and to ensure uninterrupted service.

4. Rejection of Monthly Automatic Utility Bill Payment Transactions

In the event that the Bank is unable to process a credit card debit transaction for utility bill payment to the Service Provider registered by the Member, for any reason including but not limited to insufficient credit limit, suspension or cancellation of the credit card, change of card number, or rejection due to the card’s status on the transaction date the Member shall remain solely responsible for settling the utility bill directly with the Service Provider within the timeframe specified by the Service Provider, in order to avoid service disruption. The Bank shall not be liable for any damages arising from any interruption or termination of services by the Service Provider. A rejected transaction may result in the Service Provider suspending the utility service or changing the payment method from automatic credit card debit to cash payment or other channels, subject to the terms and conditions of each Service Provider. The Member is advised to verify such details directly with the Service Provider or refer to the monthly billing statement issued by the Service Provider. In the event that the Service Provider suspends the service or changes the payment method from UOB credit card auto-debit to cash or other channels, the Member shall be required to re-register for the service. The re-registration process may take approximately one to two billing cycles from the date of registration, similar to the initial enrollment process.

5. Amendment of Registration Information

In the event that the Member wishes to amend any previously registered information such as meter number, telephone number, customer ID, or credit card number/type used for UOB Pay Bills. the Member must contact the UOB Customer Service Center at 0 2285 1555 to initiate the update with relevant Service Providers. Service Providers may require approximately 1–2 billing cycles from the date of notification to process the changes, subject to their internal procedures. During the processing period, the Member agrees and acknowledges that utility bill payment may continue to be charged to the previously registered credit card number or based on the existing information. Upon successful completion of the registration update, the Bank will notify the Member via SMS sent to the registered phone number with the Bank.

6. Changes to Credit Card Number or Type Due to Card Replacement

In the event that a Member replaces their existing credit card previously registered for the UOB Pay Bills service with a new card bearing a different number or type, the Member shall undertake the following actions:

6.1. For payments to the Metropolitan Electricity Authority (MEA), Provincial Electricity Authority (PEA), Metropolitan Waterworks Authority (MWA), and National Telecom Public Company Limited (TOT and CAT Telecom):

The Member must immediately contact the UOB Customer Service Center at 0 2285 1555 to re-register the updated credit card information with the relevant Service Providers to ensure uninterrupted utility bill payments. While the member has not yet completed the re-registration, the Bank will facilitate automatic deduction from the new credit card under the following conditions. This service shall commence on 11 November 2025.

• 6.1.1. From 11 November 2025 onward, the Bank will continue to debit the new credit card for a period not exceeding 180 days from the date of card replacement: or
• 6.1.2. For card number changes made between 15 May 2025 and 11 November 2025, if the Cardholder does not register the new card number, the Bank will continue deductions for up to 180 days from the date of change.

Upon the expiration of the period mentioned under Clauses 6.1.1 and 6.1.2 and the member has not contacted UOB Customer Service Center to compete the re-registration for updating the credit card number or type with the service provider, the Bank shall cease all credit card debits. The Member shall then be responsible for making payments directly to the Service Providers within the specified timeframe to avoid service disruption. The Bank shall not be liable for any damages arising from the termination of the service.

6.2. For payments to AIS, DTAC, True, and 3BB

The Member must immediately contact the UOB Customer Service Center at 0 2285 1555 to update the card information with the relevant Service Providers. Failure to do so will require the Member to make payments directly to the Service Providers within the specified timeframe to avoid service suspension. The Bank shall not be held responsible for any consequences resulting from such failure.

Credit cardholders acknowledge that Service Providers may require approximately 1–2 billing cycle to process the changes from the date of notification. Upon completion, the Bank will notify the credit cardholder via SMS sent to the mobile number provided to the Bank.

7. Termination of UOB Pay Bills Service

To terminate the UOB Pay Bills service, the Member must contact the UOB Call Center at 0 2285 1555 to submit a termination request to Service Providers. The Termination process may require approximately 1–2 billing cycle depending on the operational timeline of each Service Provider. During termination period, the Member remains responsible for settling utility bill payment via registered UOB credit card until the termination is fully completed.

In the event that the Member registers for a credit card auto-debit service with the Other Banks or another Service Providers without first cancelling the UOB Pay Bills service, the Member agrees and acknowledges that charges may continue to be made through UOB Pay Bills services if Service Provider continue to request the payment from UOB Pay Bills service during the transition period. The Member is responsible for verifying the registration status directly with the new Service Provider.

8. Cancellation of Utility Bill Payment Registration with Other Service Providers Prior to Enrolling in UOB Pay Bills

The Member agrees and acknowledges that the terms and processing time for cancellation of utility bill payment services previously registered with other banks or service providers shall be subject to the respective policies and procedures of such institutions, which may vary. The Member is responsible for reviewing any ongoing debit transactions related to previously registered utility bill payment services and ensuring that all payments are duly settled to maintain uninterrupted utility services. The Bank shall not be liable for any matters arising from the cancellation of such prior registrations.

9. Reward Points and Cashback

Payments made via UOB Pay Bills to MEA, PEA, and MWA are not eligible for reward points or cashback. Payments made via UOB Pay Bill to other service providers shall be eligible for benefits in accordance with the terms and conditions applicable to each credit card type.

10. Eligible Credit Cards

Only UOB credit cards issued in Thailand are eligible, excluding corporate credit cards.

11. Bank Liability Disclaimer

The Bank is not involved in the goods or services provided by the Service Providers. For any inquiries or issues, please contact the Service Providers directly.

12. Service Exclusions

Payments for services not listed in Clause 1 such as Netflix, Spotify, YouTube, or insurance premiums are not covered under UOB Pay Bills. To make payments, update credit card information, or cancel such services, the credit cardholder must contact the respective Service Providers directly. Terms and processing times are subject to each Service Provider’s policies.

13. Language Clause

These terms and conditions may be translated into English. In the event of any discrepancy or conflict between the Thai and English versions, the Thai version shall prevail.