Relief Measures for Earthquake-Affected Customers

Relief Measures for Earthquake-Affected Customers

FAQs: Relief Measures for Earthquake-Affected Customers

Financial Assistance Programme for UOB Credit Card Customers
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  1. How is UOB assisting UOB Credit Card customers affected by the earthquake on 28 March 2025?
    • For existing customers: Customers may request for a reduced minimum repayment rate of 5% of the outstanding balance for 12 months (Applicable to primary cards only) or other programmes offered by the Bank as  appropriate.
    • Customers may also request a temporary credit limit increase for emergency use due to the impact of the earthquake on 28 March 2025. Approval is subject to the Bank’s consideration.

  2. What are the eligibility criteria for participating in the programme?
    • Customers affected by the earthquake on 28 March 2025 who need temporary credit limit increase for emergency use.
    • Customers residing in the areas designated by the National Disaster Prevention and Mitigation Command. More information, please click
    • Customers must provide documentation evidencing the damage, such as photographs of houses or condominiums, or confirmation documents from the condominium's juristic person, and a copy of the house registration showing ownership.

  3. What are the application steps and results notification process?
    UOB credit card customers wishing to participate in the programme may apply by clicking here and fill in the application form or contact the following channels for more information.
    • UOB Contact Centre at 0 2285 1555
    • Any UOB branch
    Upon loan approval, the results will be communicated via SMS to the mobile phone number provided to the Bank.

  4. When can customers apply for the assistance programme?
    Applications are open from 31 March to 31 May 2025. If this period is extended, the Bank will announce it accordingly.
  1. How is UOB assisting UOB Cash Plus customers affected by the earthquake on 28 March 2025?
    • For existing customers: Customers may request for a special repayment programme with an interest rate of 19% per annum for 12 months.
    • For new applicants: Customers applying for a UOB Cash Plus to repair or renovate their residences damaged by the earthquake on 28 March 2025 - If approved under the Bank's assistance measures, customers will receive a 0% interest rate for two consecutive months, followed by the standard interest rate applicable to their customer group.

  2. What are the eligibility criteria for participating in the programme?
    • Customers affected by the earthquake on 28 March 2025 who need temporary credit limit increase for emergency use.
    • Customers residing in the areas designated by the National Disaster Prevention and Mitigation Command. More information, please click
    • Customers must provide documentation evidencing the damage, such as photographs of houses or condominiums, or confirmation documents from the condominium's juristic person, and a copy of the house registration showing ownership.

  3. What are the application steps and results notification process?
    UOB Cash Plus customers wishing to participate in the programme may apply by clicking here and fill in the application form or contact the following channels for more information.
    • UOB Contact Centre at 0 2285 1555
    • Any UOB branch
    Upon loan approval, the results will be communicated via SMS to the mobile phone number provided to the Bank.

  4. When can customers apply for the assistance programme?
    Applications are open from 31 March to 31 May 2025. If this period is extended, the Bank will announce it accordingly.
  1. How is UOB Capital Services Company Limited assisting UOB Xpress personal loan customers affected by the earthquake on 28 March 2025?
    • For existing customers: Customers may request a three-month deferral of principal payments and make interest-only repayments, or a 50% reduction in monthly repayments for three months (Applicable only in the cases where a 50% payment can partially reduce the principal amount.), or other programmes offered by the Company as appropriate.
    • For new applicants: Customers applying for a UOB Xpress personal loan or existing customers seeking additional loans (Top Up) to repair or renovate their residences damaged by the earthquake on 28 March 2025:If approved under the Company's assistance measures, customers will receive a 0% interest rate for two consecutive months, followed by the standard interest rate applicable to their customer group.

  2. What are the eligibility criteria for participating in the programme?
    • Customers affected by the earthquake on 28 March 2025 who need temporary credit limit increase for emergency use.
    • Customers residing in the areas designated by the National Disaster Prevention and Mitigation Command. More information, please click
    • Customers must provide documentation evidencing the damage, such as photographs of houses or condominiums, or confirmation documents from the condominium's juristic person, and a copy of the house registration showing ownership.

  3. What are the application steps and results notification process?
    UOB Xpress personal loan customers wishing to participate in the programme may apply by clicking here and fill in the application form or contact the following channels for more information.
    • UOB Xpress Contact Centre at 0 2285 1555, press 6
    • Any UOB Xpress branch
    Upon loan approval, the results will be communicated via SMS to the mobile phone number provided to the Company.

  4. When can customers apply for the assistance programme?
    Applications are open from 31 March to 31 May 2025. If this period is extended, the Company will announce it accordingly.
  1. How is UOB assisting UOB Car2Cash customers affected by the earthquake on 28 March 2025?
    • For existing customers: Customers may request a three-month deferral of principal payments and make interest-only repayments, or a 50% reduction in monthly repayments for three months (Applicable only in the cases where a 50% payment can partially reduce the principal amount.), or other programmes offered by the Bank as appropriate.
    • For new customers applying for a UOB Car2Cash to repair or renovate their residences damaged by the earthquake on 28 March 2025 - If approved under the Bank's assistance measures, customers will receive a 0% interest rate for two consecutive months, followed by the standard interest rate applicable to their customer group.

  2. What are the eligibility criteria for participating in the programme?
    • Customers affected by the earthquake on 28 March 2025 who need temporary credit limit increase for emergency use.
    • Customers residing in the areas designated by the National Disaster Prevention and Mitigation Command. More information, please click
    • Customers must provide documentation evidencing the damage, such as photographs of houses or condominiums, or confirmation documents from the condominium's juristic person, and a copy of the house registration showing ownership.

  3. What are the application steps and results notification process?
    UOB Car2Cash customers wishing to participate in the programme may apply by clicking here and fill in the application form or contact the following channels for more information.
    • UOB Contact Centre at 0 2285 1555
    • UOB Car2Cash Hotline at 0 2093 4999.
    • Any UOB branch or UOB Xpress branch.
    Upon loan approval, the results will be communicated via SMS to the mobile phone number provided to the Bank.

  4. When can customers apply for the assistance programme?
    Applications are open from 31 March to 31 May 2025. If this period is extended, the Bank will announce it accordingly.
  1. How is UOB assisting UOB Home Loan customers affected by the earthquake on 28 March 2025?
    • For existing customers: Customers may request a three-month deferral of principal payments and make interest-only repayments, or a 50% reduction in monthly repayments for three months (Applicable only in the cases where a 50% payment can partially reduce the principal amount.), or other programmes offered by the Bank as appropriate.
    • For new customers applying for a Top Up Loan or UOB Cash to Home - If approved under the Bank's assistance measures, customers will receive a 0% interest rate for two consecutive months, followed by the standard interest rate applicable to their customer group, and a waiver of the collateral appraisal fee.

  2. What are the eligibility criteria for participating in the programme?
    • Customers affected by the earthquake on 28 March 2025 whose residences were damaged and who require loans to repair their residences or secure temporary accommodation.
    • Customers residing in the areas designated by the National Disaster Prevention and Mitigation Command. More information, please click
    • Customers must provide documentation evidencing the impact of the earthquake, such as photographs of the damaged collateral to support the loan approval consideration.

  3. What are the application steps and results notification process?
    UOB home loan customers wishing to participate in the programme may apply by clicking here and fill in the application form or contact the following channels for more information.
    • UOB Contact Centre at 0 2285 1555
    • Any UOB branch
    Upon loan approval, the results will be communicated via SMS to the mobile phone number provided to the Bank.

  4. When can customers apply for the assistance programme?
    Applications are open from 31 March to 31 May 2025. If this period is extended, the Bank will announce it accordingly.
  1. How is UOB assisting business customers affected by the earthquake on 28 March 2025?
    For our business customers, UOB has implemented the following support measures:
    • Deferment of principal or interest payments for up to 3 months, taking into account the earthquake impacts to the customer:
      • Long-term loans: Customers making monthly instalments of both principal and interest will only need to pay the interest for up to 3 months.
      • Short-term loans: Customers who usually pay monthly interest will receive a deferment of interest payments for up to 3 months.
      • or
    • Extension of repayment periods for up to 12 months, taking into account the earthquake impacts to the customer:
      • Long-term loans: Repayment periods will be extended by up to 12 months. For example, a loan originally set to end in December 2026, it will now be extended to end for a period no later than December 2027.
      • Short-term loans: For promissory notes (PN) or Trade Finance loans with repayment terms of 3-6 months, the repayment period will be extended by up to 3 months.

  2. Which types of loan products are eligible for this assistance programme?
    Eligible loan products include: long-term loans (Term Loans) and short-term loans such as overdraft facilities (OD), promissory notes (PN), and trade finance loans.

  3. What are the eligibility criteria for customers to participate in this assistance programme?
    Customer must:
    • Hold a business loan with UOB
    • Directly or indirectly affected by the earthquake on 28 March 2025.

  4. Can customers request additional loans for repairing their premises?
    UOB has implemented support measures by approving additional loan facilities for customers to repair premises damaged by the earthquake on 28 March 2025. Customers will receive a deferment of principal payments and will only need to pay the interest on the repair loans for up to 3 months.

  5. What is the maximum credit limit available under this assistance programme?
    UOB will determine the approved credit limit for repairing premises based on the necessity of the repairs and the appropriateness of the customer's repayment capacity.

  6. When can customers apply for the assistance programme?
    Applications are open from 31 March to 31 May 2025. If there is an extension of this period, the Bank will announce it accordingly.

  7. How can customers apply for the assistance programme?
    Customers can apply for assistance by clicking here and fill in the application form or contact the following channels for more information.
    • Your Relationship Manager (RM) who is responsible for your account
    • Call the UOB Biz Call Centre at 0 2343 3555 (Business Hours: Monday to Friday, from 08:30am to 05:30pm
    • Contact the UOB Contact Centre at 0 2285 1555 (24 hours)

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