Citibank to UOB Transition FAQ

Highlights

Important Information Regarding Account Transfer to UOB.
How will your Citi-branded products change?

On 21 April 2024, from 6:00 p.m. onwards, you will be able to register for UOB TMRW app and Personal Internet Banking.

Credit Cards

   
Your existing credit card can be used continuously. A new UOB card will be sent between June and July 2024.
 
Your credit card number will remain unchanged. The CVV and expiration date will be updated according to the new UOB card that you will receive.
 
Key benefits remain unchanged, with additional benefits added.
 
All accumulated points will be transferred. Points earned before and after the transfer will never expire.
 
Redeem points for miles with Qatar Airways, EVA Air, and Bangkok Airways starting 1 June 2024.
 
Credit limit will remain unchanged, if you only have one Citi-branded credit card and no UOB credit card.
 
If you have credit cards from both banks or multiple Citi-branded cards, the combined credit limit will be adjusted to not exceed five times your average monthly income.

Deposits and Investments

   
Account numbers will be changed according to the notification letter sent on 22 March 2024 and 24 April 2024.
 
Your existing debit card can be used continuously until you receive your new UOB debit card.
 
PromptPay service will be transferred automatically. You'll receive a notification once complete.
 
View your investment portfolio within 7 days after the system  migration.
 
Buy, sell, and switch funds through the UOB TMRW App.
 
Investment transaction confirmation documents will be sent in a letter form.
 
Offshore bonds accounts won't be visible on the UOB TMRW app. Details will be available in monthly statements sent to you via post or please feel free to contact your Client Advisor.

 

Personal Loans

   
Account numbers will be changed according to the notification letter sent on 22 March 2024 and 24 April 2024.
 
Interest rates and loan agreement terms remain unchanged. 
 
e-Statements will be discontinued from May 2024 onwards. You'll receive paper statements via mail instead.
 
Make payments using your new account number via PromptPay (available at UOB and Krungsri Bank) or at Counter Service will be available from April 21, 2024 onwards.

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What to do

Most asked questions

Get ready for your accounts transition

Get ready for your accounts transition

What will happen to my credit limit?

What will happen to my credit limit?

When will I get a new card?

When will I get a new card?

Do I need to do anything after the migration?

Do I need to do anything after the migration?

What replacement card will I get for my Citi Ready Credit?

What replacement card will I get for my Citi Ready Credit?

Haven't found your answer? Click for more

Haven't found your answer? Click for more

Recommended Contents

Video Smooth Transition to UOB

  • Introduction to UOB TMRW App
  • Introduction to UOB LINE Connect 
  • New Billing Cycle and Payment Channel
  • New Card, Same Card Number
  • Introduction to UOB Rewards Points

Frequently Asked Questions for our foreign customers

We understand you may have questions with regards to the upcoming migration of your accounts. Please visit this section where we have compiled the questions & answers you may have with regards to your accounts and services.

Hot FAQs

UOB Contact Channels

Answers for all e-Statement questions

Payment Channels

Checklists for Personal Loan Customers

All your worries and doubts, you can find answers here

Important Notices

General

Retail Banking

Credit Card and/or Citi Ready Credit

Personal Loans

Insurance

Wealth Management

Branch

Digital Services