UOB Chat Assist

    • UOB chatUOB chat

    Notification of UOB Chat Assist system maintenance scheduled on Monday, 10 November 2025 at 00:00 a.m. to 05:30 a.m. the following services will be temporarily unavailable.

    Please plan your transactions in advance. We apologize for any inconvenience caused.

    For more information, please contact UOB Contact Centre 02 2851555

    About UOB Chat Assist

    "Chat Assist" is an online digital platform for you to interact with UOB via live chat, check on account balance, activate your card, request a fee waiver etc. at your convenience.

    For users with existing banking relationship with UOB.

    To use UOB Chat Assist, user must be 2FA authenticated which requires login with an existing active UOB credit card or debit card number or NRIC as per bank’s record. An SMS OTP will be sent to the registered mobile number to complete the login.

    • Account balance
    • Recent transactions
    • Card activation
    • Fee Waiver
    • Quick Loan
    • Pay Anything program
    • Card Services

    Please click on "Chat with us" our chat is available every day from 8 am to 8 pm.

    If you face some difficulties accessing the Chat Assist, you may try to clear cache from your desktop or mobile device browser (see guides below):

    • Mobile Version

      Using iOS:

      1. From the home screen, go to Settings>Safari
      2. Towards the bottom of Safari’s setting screen, tap the button for Clear History and Website data, then Clear History and Data to confirm.

      Using Android:

      1. Android browser: Go to Menu>More>Settings or Menu>Settings>Privacy & Security
      2. Tap Clear cache, Clear history, and Clear all cookie data as appropriate.