"Chat Assist" is an online digital platform for you to interact with UOB via live chat, check on account balance, activate your card, request a fee waiver etc. at your convenience.
For users with existing banking relationship with UOB.
To use UOB Chat Assist, user must be 2FA authenticated which requires login with an existing active UOB credit card or debit card number or NRIC as per bank’s record. An SMS OTP will be sent to the registered mobile number to complete the login.
- Account balance
- Recent transactions
- Card activation
- Fee Waiver
- Quick Loan
- Pay Anything program
- Card Services
If you face some difficulties accessing the Chat Assist, you may try to clear cache from your desktop or mobile device browser (see guides below):
- Mobile Version
Using iOS:
- From the home screen, go to Settings>Safari
- Towards the bottom of Safari’s setting screen, tap the button for Clear History and Website data, then Clear History and Data to confirm.
Using Android:
- Android browser: Go to Menu>More>Settings or Menu>Settings>Privacy & Security
- Tap Clear cache, Clear history, and Clear all cookie data as appropriate.