We are committed to enhancing the security of your information, including the transmission of confidential information to you.
We will be using a UOB Secure Email system to protect the contents of an email from being accessed by unauthorized recipients. The system will secure the confidential email communication by encrypting the entire email, including the email message and any attachments. The email can only be accessed by visiting the UOB Secure Email system using a password which you will need to set up once on your first visit to the system.
Viewing the encrypted mail
When you receive an encrypted email for the first time, please register your email address and password within the UOB Secure Email system. Subsequently, you can access the encrypted email by using the same password.
Replying to the encrypted mail
After viewing the encrypted email from the UOB Secure Email system, you can respond using the Reply option within the system. The email reply sent through the system will also be encrypted. You may copy yourself to receive the email reply in your primary email inbox.
Every time you receive an encrypted mail from UOB Secure Email system, please remember to ensure that the sender email address and URLs embedded within are from one of the following domains: uobgroup.com or uob.com.my or uob.co.th or uobservices.co.th or uobchina.com.cn or uob.com.vn
As well, you can see an image in the encrypted mail notification. The image is unique to you and will be the same every time you receive an encrypted mail from UOB Secure Email System.
For further details on how to use the UOB Secure Email solution, you may refer to these FAQs.
The United Overseas Bank (Thai) is committed to maintaining the best privacy practices as far as possible, to create the most secure internet banking environment for our customers. We encourage our customers to observe these best practices that are within their control as follows;
UOB Internet Security Technology
We understand customer concerns for security when they make any transaction on the internet. We have therefore built a security system for online banking that safeguards the confidentiality of our customers' account information and their banking transactions. We use several different methods to protect customers' account and personal information as follows:
Your Role in Safeguarding Your Personal Data And Account Information: You are responsible for keeping your online password confidential. Failure to do so shall expose you to the risks of fraud and loss. UOB shall not be responsible for losses suffered by customers as a result of:
We strongly recommend that you always observe the following best privacy and security practices.
Currently, there is a new “malicious software” (malware) targeting consumers using Android smartphones, and we would like to remind you to be careful when performing online credit card transaction in order to avoid becoming a victim.
This malware works by spreading through mobile applications that are downloaded and installed from unreliable sources. Once they are downloaded onto your smartphone, the malware will attempt to access your credit card information. Then, it will use your credit card information to make online purchases, and block the SMS One-Time-Password (OTPs) to your smartphone so that these online purchases can be completed.
The screenshots below are examples of how the smartphone can be infected by the malware.
You would receive a message via WhatsApp (or LINE) about the application updates or expiry from untrusted sources which resulted in malware being installed on smartphones
Then, the malware will show a fake system upgrade screen (see screenshot below) to prevent user from seeing the SMS OTP (while blocking the SMS OTP), so that the fraudster would successfully make the online purchases.
What can you do to protect yourself from the Malware: