Applicable to the primary cardholderonly and cannot be transferred to others.
Limited to 3 times per account per calendar year.
For registration and more terms & conditions, please visit Mastercard Travel Pass application or website.
Cardholdermust make a reservation on Mastercard Travel Passapplication or website at least 48 hours in advance of scheduled service time. The Bank reserves the right not to be responsible for or compensate any expenses or damages in case that the cardholderdoes not make the reservation through the above mentioned channel within timeframe as specified in these terms and conditions.
Airport limousine services have a complimentary transfer allowance, which is based on driven kilometers in each city. Any excess charges beyond the complimentary transfer allowance will be advised to cardholderupon confirmation of the booking. Cardholderwill be charged for excess charge per kilometer. Limousine transfer services at Suvarnabhumi and Don Mueang International Airports are limited to pick-up and drop-off locations within the Bangkok metropolitan area only.
There will be a surcharge for all airport limousine services between 23:00 to 06:00 hours via UOB KrisFlyer World Elite Credit Card .
Cancellations for the airport limousine service made at least 24 hours in advance of scheduled service time will be eligible for a refund of entitlement and/or payment amount, based on mode of payment applicable for the reservation. Refunds will be issued based on the payment method you have used and will take up to 7 to 14 Business days.
To utilize the limousine service benefits, cardholders must redeem the remaining entitlement as shown during the booking summary step. For booking procedures, please visit https://go.uob.com/MTPKFEN. The redemption of entitlement may or may not incur additional charges. Cardholders are advised to review the applicable fees prior to confirming the service.
Amendments to a reservation cannot be made after a reservation has been submitted. The cardholderwill have to cancel the existing reservation and make a new reservation with the new details. Service reservation must be at least 48 hours in advance of scheduled service time.
In cases where cardholders contact the Bank to inquire about technical issues or other concerns related to limousine service bookings via the Mastercard Travel Pass application or website, the Bank reserves the right to take a minimum of 5 to 7 business days to investigate the matter with the service provider.
For waiting time for airport limousine service, in case of arrival the service provider will wait for passengers for 60 minutes after the actual flight arrival time, and in the case of departure, the service provider will wait for passengers for 15 minutes based on scheduled pick up time. If it exceeds that, the service will be considered void/cancelled immediately.
For additional usage of services (over 3 times per year), the cardholderis required to pay for the applicable service fees via UOB KrisFlyer World Elite Credit Card.
Unused complimentary limousine services will be forfeited on the 31stof December of each calendar year and cannot be carried forward to the next year.
The limousine service entitlement is valid for the calendar year in which it is issued. Cardholder may make advance bookings for usage in the following year; however, should the cardholder cancel the service in the following year, the entitlement will not be reinstated and cannot be reused.
Complimentary limousine service is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts, or privileges.
For additional luggage, a larger vehicle or child or infant car seat is required. Please provide number of passenger and luggage during booking. There will be surcharged if the luggage exceeds the amount previously specified. Note that some destinations have made it mandatory for infant/child car seats to be provided.
In the event that UOB KrisFlyer World Elite Credit Card has been cancelled due to any reasons; the cardholder acknowledges and accepts that the complimentary limousine services will be cancelled even though the cardholder has booked the service before the cancellation of the UOB KrisFlyer World Elite Credit Card.
Limousine service provider will be responsible for checking only the flight that has been informed by customer. If there are any changes from connecting flight or transit flight, customer will have to responsible on the changes and limousine benefit cannot be reinstated in case that customer cannot arrive in time per terms and conditions.
It is the responsibility of the cardholder travelling to allow enough time to get to the airport and check-in before the check-in counter closes. Local traffic conditions and unforeseen circumstances can affect travel time, and the cardholder accepts those risks when using the airport limousine service.
Cardholder acknowledges that airport limousine service is provided by third party suppliers, and not by the Bank. The vehicle used and model are subject to supplier’s fleet availability, and the Bank does not guarantee a specific vehicle model. The Bank is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered.
For any inquiries, please contact UOB Call Centre0-2285-1550
The Bank has no involvement in services provided, please contact the service provider directly for more details.
The Bank reserves right of final decision on any disputes arising out of or in connection with thisterms and conditions.
More Information please contact UOB Call Center 0-2285-1555
